Frequently Asked Questions

Your order becomes legally binding once we send you an order confirmation email.

If you need to make changes, contact us as soon as possible.
Changes may not be possible once production has started or your item has been allocated for dispatch.

Some orders may require a deposit if paying cash on delivery. Deposits form part of the total purchase price and are non-refundable.

Bespoke orders are also subject to non-refundable deposits.

Available payment methods are shown at checkout. You must only use payment methods you are authorised to use.

No. Only one discount code may be used per order unless explicitly stated otherwise.

We deliver to mainland UK addresses only.
We do not deliver outside the UK mainland.

Delivery times shown on the website are estimates unless confirmed as guaranteed in writing.

Many of our products are made to order, so lead times may vary depending on demand and seasonality.

Standard delivery is to the main entrance of your property.

If you purchase assembly:

  • We deliver the product to your chosen room

  • We assemble the bed

Assembly does not include:

  • Removal of old furniture

  • Dismantling existing beds

  • Waste disposal

  • Moving fragile items

You are responsible for ensuring safe and clear access. We strongly recommend measuring stairways, hallways, and doorways before ordering.

If delivery or assembly cannot be completed due to access issues, a re-delivery or re-booking fee may apply.

If no one is available to receive the delivery, or access is not possible, the delivery may be classed as unsuccessful.
Re-delivery or storage charges may apply depending on costs incurred.

Responsibility transfers once delivery is completed.
Ownership transfers once full payment has been received.

Yes. You have the right to cancel within 14 days from the day after you receive your product, unless the item is bespoke or personalised.

Email starlinebeds@hotmail.com with:

  • Your order number

  • Your full name

  • Your intention to cancel

For non-faulty items, return costs are your responsibility unless agreed otherwise.

Refunds are issued within 14 days of receiving the returned goods or proof of return (whichever is earlier).
Refunds are made using your original payment method.

Standard delivery charges are refunded if the full order is cancelled.

Premium delivery or additional services are non-refundable unless the item is faulty or misdescribed.

Yes, within the 14-day cancellation period for standard products.
Return costs remain your responsibility unless collection is arranged for an agreed fee.

No. Cancellation rights do not apply to bespoke or personalised products.

If a bespoke order is cancelled, we may retain a reasonable amount to cover costs already incurred.

Please inspect your items upon delivery and report any damage or missing parts as soon as possible.

For faster resolution, report issues within 24 hours.

 

If your product is faulty or not as described, your consumer rights apply.
We may offer repair, replacement parts, a replacement item, or a refund in line with your legal rights.

 

Yes. Bed frames include a 24-month manufacturer’s warranty.

The warranty excludes:

  • Normal wear and tear

  • Misuse or accidental damage

  • Failure to follow care instructions

  • Incorrect assembly or unauthorised alterations

Please contact Customer Service or submit your claim through our Warranty page.

Images are for illustration purposes only. Colours may vary depending on screen settings and lighting conditions.

We strongly recommend ordering free fabric samples before purchasing.

Please contact our Customer Service team first so we can resolve the issue fairly and efficiently.